Merchant Support
Account Activation
How can I start using PayStation?
Answer: To get started with PayStation, please follow the below steps:
I do not have a website or an app. Can I use PayStation?
Answer: Yes, you can use PayStation to start collecting payments even if you do not have a website or an app. You can use the PayStation Payment Gateway dashboard to generate a payment link and share the link to accept payments. You can also generate multiple payment links for each order, event, or campaign and manage the payments.
What are the documents needed for activating my PayStation account?
Answer: Once you go for registration to PayStation merchant account you need to share business details along with scanned copies of the following business documents:
Individual/ Proprietorship Firm
Partnership Firm
Private Limited Company/Limited Liability Partnership Firm
Trust or Society
Do I need to make any changes to my website to make it compliant for account activation?
Answer: When you create an account on PayStation, our team does a business background check including your website and app audit and verifies the details shared by you. On being satisfied, we activate your PayStation merchant account within 24-48 hours.
To speed up the account activation, please ensure that your website is live and all the following details are mentioned on the website.
(Mandatory details)
(Other details - based on your business model)
Please Note: In case the PayStation Payment Gateway has been activated and later it is found that the website does not comply with the terms and conditions, the account shall be deactivated at PayStation's discretion.
Are there any specific businesses that are not supported by PayStation?
Answer: As a business policy, PayStation does not support businesses that deal in certain prohibited items (listed below). If your business deals in any such items, PayStation Payment Gateway account will not be activated in such a scenario.
1) Adult goods and services which include pornography and other sexually suggestive materials (including literature, imagery, and other media); escort or prostitution services.
2) Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne.
3) Body parts which include organs or other body parts.
4) Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam).
5) Cable descramblers and black boxes which include devices intended to obtain cable and satellite signals for free.
6) Child pornography including pornographic materials involving minors.
7) Copyright unlocking devices which include mod chips or other devices designed to circumvent copyright protection.
8) Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials and copyrighted software which includes unauthorized copies of software, video games, and other licensed or protected materials, including OEM or bundled software.
9) Counterfeit and unauthorized goods which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods.
10) Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms.
11) Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items.
12) Endangered species which include plants, animals, or other organisms (including product derivatives) in danger of extinction.
13) Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrollment in online gambling sites, and related content.
14) Government IDs or documents which include fake IDs, passports, diplomas, and noble titles.
15) Hacking and cracking materials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, watomites, or other protected properties.
16) Illegal goods which include materials, products, or information promoting illegal goods or enabling illegal acts.
17) Miracle cures which include unsubstantiated cures, remedies, or other items marketed as quick health fixes.
18) Offensive goods which include literature, products, or other materials that a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred.
19) Offensive goods including crime scene photos or items such as personal belongings, associated with criminals.
20) Prescription drugs or herbal drugs or any kind of online pharmacies which include drugs or other products requiring a prescription by a licensed medical practitioner.
21) Pyrotechnic devices and hazardous materials which include fireworks and related goods; toxic, flammable, and radioactive materials and substances.
22) Regulated goods which include airbags; batteries containing mercury; Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges, and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines, surveillance equipment; goods regulated by government or other agency specifications.
23) Securities, which include stocks, bonds, or related financial products.
24) Traffic devices which include radar detectors/ jammers, license plate covers, traffic signal changers, and related products.
25) Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments.
26) Wholesale currency which includes discounted currencies or currency exchanges.
27) Live animals or hides/skins/teeth, nails, and other parts, etc of animals.
28) Multi-Level Marketing collection fees.
29) Matrix sites or sites using a matrix scheme approach.
30) Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local, or international including the laws of India.
31) Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives, fireworks and related goods; toxic, flammable, and radioactive materials and substances
Please Note: In case PayStation Payment Gateway has been activated and later it is found that the business or the website does not comply with the terms and conditions, the account shall be deactivated at PayStation's discretion.
I have just signed up. What should I do next?
Answer: Once you create an account, you need to verify your email ID, update all the details, and upload the scanned copies of the required documents.
Payments & Settlements
Can I accept all cards, MFS, PSP in Bangladesh using PayStation Payment Gateway?
Answer: Yes, with PayStation Payment Gateway you can accept payments using a wide range of options as available on our website.
How are settlements processed?
Answer: PayStation offers you the fastest settlement cycle. By default the settlement cycle will be T+2 working days, which means a payment captured on Monday, will be credited to your account on Wednesday i.e three working days.