→ Send your updated bank account information on your company letterhead pad with a seal and signature. Please include new bank details with appropriate Bank name, Branch and Routing Number. Please attach the Canceled CHQ picture in the file.
→ Please get in touch with your Account Manager who will connect you with an agent for new account registration. Once the integration is complete, a new MID will be requested for the respective website.
You may register by yourself and our team will confirm within 24 working hours subject to review the appropriate documents attached.
→ Yes, there’s a reporting panel (merchant.paystation.com.bd). You should have a user account with which you can log in. You can use this panel to monitor your transactions, settlement, refunds, chargebacks, etc.
→ You can download your settlement report from your PayStation merchant panel. You’ll find the required information in the ‘Accounting’ tab.
→ You can reset your login password by clicking on “forgot password”. Additionally, you can reach out to PayStation Operation or your account manager and your login credentials will be reset and sent to your email address.
→ There are a number of reasons why a transaction could fail including Declined by gateway bank or issuer bank, Unattempted/Expired transaction from the customer, or a problem with the customer’s network
→ We have a fraud detection/management system in place which flags suspicious transactions most of which are made by foreign cards. Multiple criteria are put in place to identify suspicious transactions at an early stage to safeguard our clients.
→ If a customer doesn’t complete their transaction within the given session time, it is considered Expired. When a customer cancels their transaction without attempting to pay, the transaction is considered unattempted.
→ When a card does not comply with 3D security, it is considered a risky transaction. “3D Secure protects a buyer’s credit card against unauthorized use when shopping online.”
→ PayStation is in trusted affiliation with numerous renowned banks. The bank works with us after proper verification and validation of our server.
→ You can initiate a refund using your merchant portal.
→ It takes 5 to 7 working days.
→ The transaction limit depends on acquiring a bank. The standard limit for a single transaction through our gateway is 2 Lac BDT.
→ After getting a chargeback request from the bank, we will ask you to provide proof of service delivery. This could be a delivery receipt or any other tangible evidence that the customer has received the product/service. We will then provide the same to the acquiring bank and if they deem the document sufficient, the chargeback claim will be denied.
→ There could be a delay due to network issues and if you have an IPN set up, our system makes multiple attempts until the accurate status is reflected in your system.
→ The customer has to request to the merchant a refund. Once the refund is initiated, the refund will be adjusted to the customer’s account within 5 to 7 working days. Chargeback executed as per agreement.
In case you do not find any answer here, you can always reach out to our support team.
We are here to help you with your query.